The Patient Charter

"We believe you have the right to expect a quality service from us. We have developed the following standards for us to be certain that we are providing quality service for you. We wil endeavour to meet these standards at all times. We may not always succeed, but we will always try".

Quality Standards

• We believe in good communication with both our patients and others involved in providing health care.



• We believe you should be treated with respect and dignity and in confidence.



• We believe that you should know the name of all members of the Primary Health Care Team who you are speaking to and the service you are to receive.



• We believe in acting promptly on any query or complaint you may have.



• We believe that you are an equal partner in the care you receive and so can make your own decisions about looking after yourself with guidance from our team.

Confidentiality

All patient information will be treated in strictest confidence. Access to all records will be limited to the people caring for the patient, including medical secretaries. Sometimes other professionals involved in patient care will need access to these notes, but this will only be done with the express permission of the doctor.

Written reports to non-medical people will need written permission from the patient. Patients have the right to see their records and an administrative fee has to be charged.