stockxpertcom_id20808191_size0Comments & Complaints

We are always happy to receive comments as to how we can improve the services we offer. Our patient participation is active in assisting us with improvements  

Complaints Procedure

Blaina Medical Practice operates an in-house complaints procedure. Many complaints can be resolved by an informal discussion with the Practice Manager.

However we also operate a formal complaints procedure to deal with any comments, suggestions or complaints about the services we provide.

The Practice Manager will give you further information and will ensure that issues are dealt with promptly and thoroughly.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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