Routine GP Appointments

The appointment system we currently have in place works as follows:

• A set amount of appointments become available on a weekly basis for every doctor at the practice. An example of this system is as follows:  Every Monday morning at 10.00am  routine GP  appointments for the following week become available to you
• If you cannot see the doctor of your choice you will be offered an appointment with another doctor if an appointment is available.
• If you have more than one aliment or concern regarding your health that you wish to speak to the GP about then please be aware that an appointment is only 10 minutes, you will need to book a double appointment if you need to discuss more than one issue.

Urgent Same day Appointments

• If you think you have an urgent medical issue that  you feel cannot wait until the next routine GP appointment, the receptionist will ask you for as much detail as possible, in order for them to ascertain which clinician or service you require.  You may be signposted to an alternative service provider relevant to your issue, or your details will be passed to the On Call Clinician to triage. 

How do I make an appointment?

Telephone Advice

Patients who require " non urgent advice only" may leave a message with the receptionist who will request the advice on your behalf.    The message will be triaged by the receptionist and they will decide who is the correct clinician to deal with your request, this could be either a Doctor or the  Nurse Practitioner .  You will be asked to call back at a set time on either the same day or the next day or we will call you back later that day or the following day depending on urgency of the advice.  Please ensure that we have the correct contact details on your records.

Minor Illness Clinic.

We offer a minor illness clinic each day where you are able to book an appointment on the morning for common ailments.  Please see the document below.

Minor illness Nurse Practitioner

Nurse Appointments

You are able to book a nurse, Health Care Assistant or Phlebotomist appointments up to 6 months in advance.

Our Practice Nurses along are able to see patients with a minor illness.  Please see list below before booking.

**This facility is currently switched off *

Telephone Advice

Patients who require non urgent advice now have 2 ways of contacting us.  The simplest way would be to email the surgery at  enquiries.w93115@wales.nhs.uk or by telephoning us on 01495290325.

Please note that this is for non urgent advice only, we will endeavour to respond to you within 48 hours, THIS NOT INCLUDE WEEKENDS

Home Visits

Home visits should only be requested when absolutely necessary.

One home visit takes 5 times as long as a surgery consultation and facilities at the surgery are better for examination and treatment.

Please endeavour to ring before 11.00am on the day that you require the call.

The doctor will discuss the request with you.